Feverglass · Refunds

If it arrives wrong, we make it right

Every piece is printed to order, so the policy is built around one promise: a damaged, misprinted or missing order is replaced or refunded, no argument.

Damaged or misprinted

If your order arrives damaged, misprinted or otherwise defective, email paintedalways@gmail.com within 30 days of delivery with your order email and a photo of the problem. We will send a replacement or issue a full refund — your choice.

Lost in transit

If tracking stalls and the order never arrives, email us. We will reship it or refund you in full.

Change of mind

Because each piece is produced specifically for your order, we cannot accept change-of-mind returns once production has started. If you need to cancel, email us as soon as possible after ordering — if production has not begun, we will cancel and refund in full.

How refunds are paid

Refunds go back to the card you paid with, through Stripe, typically within 5–10 business days of being issued.

Questions, problems, or anything about your order: paintedalways@gmail.com. A person reads it.